These Terms of Service govern your use of the MedConnect telemedicine platform.

1. Acceptance of Terms

By creating an account and using DocConsult, you agree to be bound by these terms. If you do not agree, do not use the platform.

2. Description of Service

DocConsult provides a platform connecting patients with healthcare providers for telemedicine consultations. We facilitate the scheduling, communication, and record-keeping aspects of these consultations.

3. User Responsibilities

• Provide accurate and complete information during registration and consultations.
• Maintain the confidentiality of your account credentials.
• Use the platform in compliance with all applicable laws.
• Not to misuse the platform for unauthorized or illegal purposes.

4. Medical Disclaimer

DocConsult is a technology platform and does not provide medical advice, diagnosis, or treatment. Telemedicine consultations are conducted by licensed healthcare providers. In case of a medical emergency, call 108 or visit the nearest emergency room immediately.

5. Fees and Payments

Consultation fees are set by individual healthcare providers and are displayed before booking. All fees are processed securely through our payment partners.

6. Cancellations and Refunds

Cancellation policies are determined by individual healthcare providers. Please review the cancellation policy before booking an appointment.

7. Limitation of Liability

DocConsult is not liable for any damages arising from the use or inability to use the platform, including but not limited to medical outcomes resulting from telemedicine consultations.

8. Termination

We reserve the right to suspend or terminate accounts that violate these terms or applicable laws.

9. Changes to Terms

We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the new terms.

Last updated: June 2026